Privacy Policy
1. Introduction
Welcome to PostRanker ("we", "our", or "us"). PostRanker is an online examination preparation platform accessible at postranker.in, designed specifically for India Post department employees and candidates.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By accessing or using PostRanker, you agree to the terms of this Privacy Policy.
This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password (stored in hashed form), and optionally your employee ID or cadre/designation.
- Contact Information: When you submit our contact form, we collect your name, email address, and message content.
- Payment Information (if applicable): If you purchase any premium features, payment data is processed by our payment provider (e.g., Razorpay). We do not store your card details on our servers.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, test attempts, scores, and timestamps.
- Device & Technical Data: IP address, browser type and version, operating system, referring URLs, and approximate geographic location (country/state level only).
- Log Data: Server logs recording your interactions with our platform for debugging and security purposes.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and deliver the PostRanker services.
- Personalize your practice experience, track your performance, and generate progress analytics.
- Process payments and send related confirmations and receipts.
- Send important service communications (e.g., password resets, policy updates) — you cannot opt out of these.
- Send optional promotional communications and feature announcements (you may opt out at any time).
- Respond to your queries and provide customer support.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations under Indian law.
- Improve our platform, fix bugs, and develop new features based on aggregate usage patterns.
5. Data Sharing & Third Parties
We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party services that help us operate the platform (e.g., cloud hosting, payment processing, email delivery). These providers are contractually bound to protect your data and may not use it for their own purposes.
- Legal Compliance: When required by law, court order, or government authority under applicable Indian legislation.
- Protection of Rights: To protect the rights, property, or safety of PostRanker, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to you.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:
- Account Data: Retained for the duration of your account and for up to 3 years after account deletion, to comply with legal obligations.
- Test & Performance Data: Retained while your account is active so you can access your history. Deleted when you delete your account.
- Contact / Support Records: Retained for 2 years for reference and quality assurance.
- Payment Records: Retained for 7 years as required under applicable Indian tax and financial laws.
You may request deletion of your account and personal data at any time by emailing privacy@postranker.in. We will process your request within 30 days, subject to legal retention requirements.
7. Your Rights
Under applicable Indian privacy law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information. You can update most profile information directly from your account dashboard.
- Deletion: Request deletion of your personal data, subject to legal retention obligations.
- Withdraw Consent: Withdraw consent for optional communications (e.g., promotional emails) at any time via your account settings or by emailing us.
- Data Portability: Request your data in a structured, machine-readable format.
- Grievance Redressal: Lodge a complaint with our Grievance Officer (see Section 11).
To exercise any of these rights, contact us at privacy@postranker.in. We will respond within 30 days.
8. Children's Privacy
PostRanker is intended for use by adults who are India Post employees, candidates, or persons of at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at privacy@postranker.in. We will promptly delete such information from our records.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission using HTTPS/TLS.
- Passwords stored using industry-standard hashing algorithms (never in plain text).
- Access controls limiting who within our team can access personal data.
- Regular security reviews and monitoring.
While we strive to protect your information, no method of transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users via email at least 7 days before the changes take effect.
- Display a notice on our platform for a reasonable period.
Continued use of PostRanker after the effective date constitutes your acceptance of the updated policy.
11. Grievance Officer (India)
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address complaints and concerns regarding data privacy and platform usage:
Name: PostRanker Grievance Team
Platform: PostRanker (postranker.in)
Email: grievance@postranker.in
Jurisdiction: India
Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days as required by law.
12. Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
You may also use our Contact Form for non-urgent privacy inquiries.